FG Shop is committed to providing you with excellent products. Below you will find our refund policies, which are different depending on the type of product you purchase. We stand behind the products we sell and guarantee that they are brand new, authentic, and in original packaging.

Standard products come with a 30-day, money-back guarantee, based on the delivery date as provided to us by UPS or FedEx. To receive a full refund, please contact our customer support team at 888-555-1212. They will provide you with shipping instructions and a return authorization (RA) number. For products that were delivered in excess of the 30 days, we will refund the full amount less a ten percent (10%) restocking fee. After 90 days, your order is considered final and refunds will not be given. The invoice that was sent to you via e-mail immediately following your order confirmation will indicate the product(s) that are considered “standard”.

Custom products come with a 5-day, money-back guarantee, based on the delivery date as provided to us by UPS or FedEx. To receive a full refund, please contact our customer support team at 012 3050128. They will provide you with shipping instructions and a return authorization (RA) number. After 5 days, your order is considered final and refunds will not be given due to the customization of your order. The invoice that was sent to you via e-mail immediately following your order confirmation will indicate the product(s) that are considered “custom”.